All Your Questions Answered Here


Dear friend

I have put together a list of frequently asked questions (below) and a list of links directing you to the information you require.

Unfortunately, due to my enormous workload, I simply cannot reply to all the hundreds of queries I receive daily.

I do have a dedicated staff member for just that purpose and I request you give Priscilla a call during office hours for help with your queries if answers to your questions are not found here. Please call Priscilla on 011-454-4573

Thank you
Jackie

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Click on these links to take you directly to the page


Click here for our trading hours

Click here for directions to The Soap Barn

Click here for all our free recipes

Click here for all our products & prices

Click here for all our free video tutorials

Click here for all our product ingredients

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For Colourant Information


The liquid colours in the dropper bottles are used for:
Farmhouse soap to obtain pastel results
Farmhouse glycerine soap
Glycerine soap tubes
Liquid soap
Bubble bath
Shower gel
Water based lotions
Bath Mousse
Soap Gel
Shaving soap

The powder colours are used for:
Bath salts
Bath crystals
Bubble-Doh
Soap- Doh
Fizz Bop
Bath Snow
Salt pebbles
Bath Fizz
Fizz Bombs
Bath Tea

The powder dyes are used for:
Farmhouse soap for bright/dark colours (dissolve in hot water first)
Bath crayons
Happy pills
Bath products which require the bath water to take on colour
Bath Tea
Oil soluble colours in dropper bottles are used for:
Oil based lotions
Body butter candles
Soy wax candles
Gel candles
Wax candles
Lip balms
Lip gloss
Oil based scrubs
Bath Oils
Whipped body butter mousse
Whipped body butter
CP and HP soaps for a pastel effect

Oil soluble powder colours are used for:
CP and HP soaps (dissolve in hot oil first)
ALL candles (dissolve in hot oil first)

Mica colours and oxides are used for:
Any product that requires natural colouring
HP and CP soaps (only the purple and blue mica hues do not perform)
Natural makeup
Lip balm
Lip gloss
Eye shadow
Bath Salts
Bath crystals
Bath snow
Bath fizz
Fizz Bop
Soap paints are used only for painting on soap
Neon colours are used in ALL soaps and liquid soaps

Which colours are natural:
Micas
Oxides
Clays
Beta Carotene
Charcoal

Natural colouring agents for CP and HP soaps you may have at home:
Turmeric
Paprika
Cocoa powder
Charcoal
Tea
Coffee
Henna

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About Sweating Soap


Soap sweats for only two reasons:

a) You made the soaps, they were fine, you left them unwrapped to dry out and it started raining. If it rains long enough and hard enough all the moisture in the air reacts with the natural glycerine in the soap (which attracts moisture - hydroscopic) and the soap appears as if it is sweating

b) You made a batch of soaps, all of them were fine with the exception of a couple. This happens because of overheating. Normally when we melt soap the big batch doesn't overheat because there is lots of it. So those soaps you pour first are fine. At the end of the batch, where there is only a little soap left in the jug or pot and you remelt it one more time it tends to overheat, loses too much moisture which it looks for in the air later when it has set.

So, remember never to overheat your soap - when melting it should never steam or boil. Also, if the weather turns rainy remember to wrap all your soaps quickly so they don't sweat

Finally, you can wipe all the sweat off your soaps, wrap them and they will be fine. They are not lost, just need some fixing

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About Customised Moulds


Please contact Paul van Vuuren:
marabou@icon.co.za
Phone: 082-323-4405

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About Placing Online Orders


• You place an order via the shopping cart on our website:www.soapbarn.co.za
• When you complete your order the shopping cart will send you a copy of the order and will send me a copy too
• We do not make changes to orders once we have received the copy from the shopping cart
• Should you wish to add to your order please place an extra order via the shopping cart and we will add your orders together
• Should you wish to remove products from your order we request you place a new order for everything exactly as you want it and we will cancel the incorrect order
• We have a strict no returns and no refunds policy so please make sure before you pay that you have ordered only and exactly what want
• Online orders are made up for your collection only once we have received a proof of payment from your bank
• I look over the order and work out the transportation costs
• I send you a quotation for your order that includes transportation costs and payment details
• We offer Fastway Courier delivery, Standard South African Postage and Postnet 2 Postnet deliveries
• A surcharge of R25.00 will be added to Postnet parcels to cover our packaging and transport expenses
• We do not offer overnight delivery or speed services
• You can pay by EFT, deposit at Nedbank or Credit Card
• If you pay by EFT or bank deposit please use your first name and surname as a reference so I can correctly attribute your payment. If you pay by cheque we will wait for the funds to clear in our account before we dispatch your parcel
• If you pay by EFT please send me a proof of payment (POP) from your bank so we can get your parcel off to you immediately to thesoapbarn@iafrica.com
• If you pay by Credit Card please note we do not accept American Express
• If you wish to pay by Credit Card you can mail us the details in three separate mails 1) The 16 digit card number 2) The expiry date 3) The CVV number to thesoapbarn@iafrica.com
• No phone in details will be accepted. We require your details and permission in writing
• Orders are printed, pulled and packed first thing in the morning
• Orders are then collected by Fastway Couriers and/or delivered to the post office or Postnet at 2.00pm
• All paid orders by 9.00am will be processed that same day
• All orders paid after 9.00am will be processed the following day
• Same day deliveries are therefore impossible unless you collect them yourself
• If you place an order for collection either by yourself or courier service please note we will only process it once we have payment
• We always process orders efficiently and speedily. We do hope you understand the process and the time it takes to pull your order, pack your order properly and dispatch it.
• We do our best, and our best is really good. We respectfully request you place your orders timeously and allow us the time and space necessary to do our job properly.
• Your urgency is something we understand and respect, we ask you do the same for our process.
• We will have the tracking numbers for SAPO, Postnet and Fastway Couriers available for you the day after dispatch. Please SMS or Whatsapp your first name and surname with tracking number to this number 0747589144 for your tracking details (eg. John Smith - Tracking Number)
• We hope you enjoy your shopping experience at The Soap Barn

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About Tracking Your Parcel


Priscilla will contact you the day after dispatch with your tracking number. Alternatively you can call her on 011-454-4573 for tracking details. I do not have access to tracking numbers so please contact only Priscilla in this regard

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About Natural Products


All oils and butters are 100% natural
All herbs and flowers are 100% natural
All essential oils are 100% natural
All castile soap products are 100% natural
All Farmhouse soaps are 100% natural
All Farmhouse glycerine soaps are 100% natural
African Black soap is 100% natural
Soy wax for candles is 100% natural
Cosmetic soy wax is 100% natural
All salts are 100% natural

Fragrances are not natural
Colourings are not natural
Liquid soap base is not natural
Aqueous cream is not natural
Lotion base and body butter base are not natural
Emulsifying wax has both a natural and synthetic base

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About Discounts


We structure our pricelist in a way that products are discounted in larger quantities wherever possible. For example Farmhouse soap is cheaper when bought in 5kg buckets and fragrances are 50% cheaper when bought in 100ml and a further 20% cheaper when bought in 500ml. All oils are cheaper when bought in 500ml and then again when bought in 5lts. All salts are cheaper when bought in 5kgs and then in 25kg or 50kg bags.

We feel that staggering our pricing so the more you buy of the product the cheaper it gets is the fairest way to discount our products. This means you don't have to be a registered company to get the best prices we offer.

Staggered pricing on larger quantities is the only discount we offer. All those prices are available in the shopping cart on our website