All your FAQs


Dear friend

Thank you for you mail. I receive on average 200 mails a day requesting information. As I am the only person who replies to these and all other mails you can imagine the situation has become quite overwhelming. Most of the queries I receive are answered comprehensively on my website.

So I have put together a list of links to help direct you to the information you require. Other types of queries are answered below.

If you feel you need quicker or more direct assistance I invite you to call the shop on 011 454 4573 and either Priscilla or Morien will help you with your query.

For thousands of free recipes see links below
For all our products and prices see links below
For free live video tutorials see link below
For trading hours and directions see links below
For a list of ingredients scroll down
If you have a problem with sweating soap scroll down
If you would like to have a customised mould made scroll down
For all information regarding online ordering scroll down
For tracking information regarding your order scroll down
Questions regarding natural products scroll down
Questions regarding discounts scroll down.

All my best wishes to you and have a lovely day
Jackie

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Click on these links to take you directly to the page


Directions to The Soap Barn

Trading hours at The Soap Barn

Soap Barn Live Feed Facebook

Farmhouse Soap Range and Prices

Glycerine Soap Range and Prices

PVC Soap Moulds Pictures and Prices

Rubber Soap Moulds Pictures and Prices

3-D Soap Moulds Pictures and Prices

Soap Barn Fragrances Range and Prices

Soap Barn Perfumes Range and Prices

Soap Barn Essential Oils Range and Prices

Soap Barn Lip Balms and Containers Range and Prices

Soap Barn Colourings Range and Prices

Soap Barn Liquid Colours and Prices

Soap Barn Powder Colours and Prices

Soap Barn Glitters and Prices

Soap Barn Oil Soluble Colour Range and Prices

Soap Barn Paints Range and Prices

Soap Barn Powder Dye Range and Prices

Soap Barn Mica Colour Range and Prices

Soap Barn Neon Colour Range and Prices

Soap Barn Bath and Body Products Range and Prices

Soap Barn Plastic Jars Pictures and Prices

Soap Barn Plastic Bottles Pictures and Prices

Soap Barn Glass Jars Pictures and Prices

Soap Barn Glass Bottles Pictures and Prices

Soap Barn Perfume Bottles Pictures and Prices

Soap Barn Diffuser Bottles Pictures and Prices

Soap Barn Acrylic Containers Pictures and Prices

Soap Barn Packaging Pictures and Prices

Soap Barn Stickers and Labels Range and Prices

Soap Barn Candle Making Products Range and Prices

Soap Barn Dried Herbs, Seeds and Flowers Range and Prices

Soap Barn Accessories Pictures and Prices

Soap Barn Shopping Cart

Soap Barn Free Video Tutorials

Soap Barn Free Bath Products Recipe Book

Soap Barn Free Bubble-Doh Recipe Book

Soap Barn Free Candle Making Recipe Book

Soap Barn Free Creative Soaping Recipe Book

Soap Barn Free Easter Products Recipe Book

Soap Barn Free Farmhouse Soap Recipe Book

Soap Barn Free Fathers' Day Recipe Book

Soap Barn Free Kiddies Ideas Recipe Book

Soap Barn Free Perfumes Recipe Book

Soap Barn Free Scrubs and Lotions Recipe Book

Soap Barn Free Valentines' Day Recipe Book

Soap Barn Free Christmas Ideas Recipe Book

Soap Barn Recipe Archive

Soap Barn Free Labels to Download

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THE SOAP BARN INGREDIENTS LIST

CASTILE SOAP GRATED
Saponified olive oil

CASTILE SOAP LIQUID
Saponified olive oil
Water

CASTILE SOAP SHOWER GEL
Saponified olive oil
Saponified coconut oil
Vegetable glycerine
Sea salt
Citric acid

FIZZ-BOP
Coconut oil
Bicarbonate of soda
Cornstarch
Citric acid

LIP BALM
Petroleum Jelly
Coconut Oil
Shea Butter
Mica Colour
Fragrance

FARMHOUSE SOAP
Saponified Coconut Oil Kaolin Clay

FARMHOUSE GLYCERINE SOAP
Saponified Coconut Oil
Glycerine
Sugar
Ethanol

GLYCERINE SOAP IN TUBES
Glycerine, Propylene Glycol, Sodium Stearate, Sodium Laureth Sulfate, Sorbital, Palm Kernel Oil, Coconut Oil, Stearic Acid, Lauric Acid Sodium Laurate, Sodium Cocoate,Water, Parfum, Natural Extract, Coloring Agent

AQUEOUS CREAM/ LOTION BASE INGREDIENTS
liquid hydrocarbons
white soft paraffin wax
emulsifying wax
cetostearyl alcohol
chlorocresol

BODY BUTTER BASE
20% raw organic cocoa butter
liquid hydrocarbons
white soft paraffin wax
emulsifying wax
cetostearyl alcohol
chlorocresol

BUBBLE-DOH
Sodium Bicarbonate , Potassium bitartrate , Sodium Laureth Sulfate , Lauryl Betaine , Sodium Chloride, Magnesium Sulphate, Coconut Oil, Palm Kernel Oil

BATH MOUSSE
Saponified Coconut Oil, Vegetable Glycerine, Water, Preservatives

SOAP GEL
Saponified Coconut Oil, Vegetable Glycerine, Water, Preservatives

SOAP-DOH
Saponified Olive Oil, Bicarbonate of Soda, Corn Starch, Vegetable Glycerine, Kaolin Clay, Lauryl Bentaine, Propylene Glycol, Water and Preservative

LIQUID SOAP/ BUBBLE BATH/ SHOWER GEL
Water
Sodium Laureth Sulfate
Acrylates Copolymer
Cocamidopropyl Betaine
Sodium Chloride
Sodium Hydroxide
Tetrasodium EDTA
Citric Acid

WATERLESS HAND WASH/ GEL LOTION
Aqua(Water), Propylene Glycol, Glycerin, Co-Polymer, Polyvinyl Pyrolidene, Triethanolamine, Disodium EDTA, Imidazolidinyl Urea, Methylparaben.

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SWEATING SOAP

Soap sweats for only two reasons:

a) You made the soaps, they were fine, you left them unwrapped to dry out and it started raining. If it rains long enough and hard enough all the moisture in the air reacts with the natural glycerine in the soap (which attracts moisture - hydroscopic) and the soap appears as if it is sweating

b) You made a batch of soaps, all of them were fine with the exception of a couple. This happens because of overheating. Normally when we melt soap the big batch doesn't overheat because there is lots of it. So those soaps you pour first are fine. At the end of the batch, where there is only a little soap left in the jug or pot and you remelt it one more time it tends to overheat, loses too much moisture which it looks for in the air later when it has set.

So, remember never to overheat your soap - when melting it should never steam or boil. Also, if the weather turns rainy remember to wrap all your soaps quickly so they don't sweat

Finally, you can wipe all the sweat off your soaps, wrap them and they will be fine. They are not lost, just need some fixing

Hope that helps

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CUSTOMISED RUBBER MOULDS

Please contact Paul van Vuuren:
marabou@icon.co.za
Phone: 082 323 4405

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ORDERING INFORMATION

This is how it all works at The Soap Barn:

• You place an order via the shopping cart on our website:www.soapbarn.co.za
• When you complete your order the shopping cart will send you a copy of the order and will send me a copy too
• We do not make changes to orders once we have received the copy from the shopping cart
• Should you wish to add to your order please place an extra order via the shopping cart and we will add your orders together
• Should you wish to remove products from your order we request you place a new order for everything exactly as you want it and we will cancel the incorrect order
• Online orders are made up for your collection only once we have received a proof of payment from your bank
• I look over the order and work out the transportation costs
• I send you a quotation for your order that includes transportation costs and payment details
• We offer Fastway Courier delivery, Standard South African Postage and Postnet 2 Postnet deliveries
• A surcharge of R25.00 will be added to Postnet parcels to cover our packaging and transport expenses
• We do not offer overnight delivery or speed services
• You can pay by EFT, deposit at Nedbank or Credit Card
• If you pay by EFT or bank deposit please use your first name and surname as a reference so I can correctly attribute your payment. If you pay by cheque we will wait for the funds to clear in our account before we dispatch your parcel
• If you pay by EFT please send me a proof of payment (POP) from your bank so we can get your parcel off to you immediately to thesoapbarn@iafrica.com
• If you pay by Credit Card please note we do not accept American Express
• If you wish to pay by Credit Card you can mail us the details in three separate mails 1) The 16 digit card number 2) The expiry date 3) The CVV number to thesoapbarn@iafrica.com
• Orders are printed, pulled and packed first thing in the morning
• Orders are then collected by Fastway Couriers and/or delivered to the post office or Postnet at 2.00pm
• All paid orders by 9.00am will be processed that same day
• All orders paid after 9.00am will be processed the following day
• Same day deliveries are therefore impossible unless you collect them yourself
• If you place an order for collection either by yourself or courier service please note we will only process it once we have payment
• We always process orders efficiently and speedily. We do hope you understand the process and the time it takes to pull your order, pack your order properly and dispatch it.
• We do our best, and our best is really good. We respectfully request you place your orders timeously and allow us the time and space necessary to do our job properly.
• Your urgency is something we understand and respect, we ask you do the same for our process.
• We will have the tracking numbers for SAPO, Postnet and Fastway Couriers available for you the day after dispatch. Please will you call Morien or Priscilla on 011 454 4573 for your tracking number details
• We hope you enjoy your shopping experience at The Soap Barn

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TRACKING INFORMATION

Please note that as I mostly work from home and have no access to tracking numbers I request you call 011 454 4573 and either Morien or Priscilla will provide you with your tracking numbers the day after you have made payment

The Soap Barn family all worked together to make your order happen efficiently and quickly. I printed out the order and gave it to Laston. Laston pushed his trolley through the shop and collected all the items in your order. He also put a little thank you gift inside for you. Priscilla checked your order and rang it up at the till. Shumani re-checked your parcel and wrapped everything up very carefully. He also counted the number of items going into the box against your order to make sure one last time that every item in your order was included. Then either Richard delivered your order to the post office or Postnet or Andries collected it for Fastway delivery. Finally, Maureen collected together the daily tracking numbers so I could easily access them for you. Only Bongani has not been mentioned in this series of events. If it wasn't for him the products you ordered would not be packed and on the shelves. So thanks to the entire Soap Barn family your parcel is now on its way to you!

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NATURAL PRODUCTS

All oils and butters are 100% natural
All herbs and flowers are 100% natural
All essential oils are 100% natural
All castile soap products are 100% natural
All Farmhouse soaps are 100% natural
All Farmhouse glycerine soaps are 100% natural
African Black soap is 100% natural
Soy wax for candles is 100% natural
Cosmetic soy wax is 100% natural
All salts are 100% natural

Glycerine soap in tubes is not natural
Fragrances are not natural
Colourings are not natural
Liquid soap base is not natural
Aqueous cream is not natural
Lotion base and body butter base are not natural
Emulsifying wax has both a natural and synthetic base

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REGARDING DISCOUNTS

We structure our pricelist in a way that products are discounted in larger quantities wherever possible. For example Farmhouse soap is cheaper when bought in 5kg buckets and fragrances are 50% cheaper when bought in 100ml and a further 20% cheaper when bought in 500ml. All oils are cheaper when bought in 500ml and then again when bought in 5lts. All salts are cheaper when bought in 5kgs and then in 25kg or 50kg bags.

We feel that staggering our pricing so the more you buy of the product the cheaper it gets is the fairest way to discount our products. This means you don't have to be a registered company to get the best prices we offer.

Staggered pricing on larger quantities is the only discount we offer. All those prices are available in the shopping cart on our website